University of Oregon Dev Network

Some people are having problems editing websites in UO Blogs. Specifically, a few people are getting a “Divi Builder Timeout” when editing sites with the Divi editor. Other people are able to edit their sites without problems. The vendor, CampusPress, is investigating.

On Sunday, Nov. 3, from 1am to 5am PST, all UO Blogs sites will be in read-only mode while CampusPress performs maintenance. Sites will remain publicly accessible, but site administrators, contributors, and others won’t be able to update content during that time. People who log in to UO Blogs during that time will see a notification about this.

UO Blogs was upgraded to WordPress 5.1.1 on Sunday, April 28, 2019.

Creators and administrators of blog sites at UO Blogs are encouraged to check their sites to ensure they’re still working properly.

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Here are some highlights of WordPress 5.1.1:

New Editing Interface (Optional)

The new “Block Editor” (a.k.a. “Gutenberg”) is now available as an optional alternative to the existing (“Classic”) editing interface: https://wordpress.org/gutenberg/.

The Classic Editor will remain the default for UO Blogs. To enable the Block Editor on your site, go to the site’s Dashboard, hover over Settings, click on Writing, and select Block Editor.

CampusPress says: “[W]e think that most users will find [the Block Editor] easy to use and in the end, it is a better editing experience for WordPress.”

Improved File Uploads

Extra numbers and letters will no longer be added to the names of uploaded files.

New Default Theme

New UO Blogs sites will now use WordPress’s Twenty Nineteen theme by default: https://wordpress.org/themes/twentynineteen/.

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Help with UO Blogs

If you have any questions or notice problems with your site, please submit a help request through the UO Service Portal:

1. Go to the “Web Development & Hosting” service entry: https://service.uoregon.edu/TDClient/Requests/ServiceDet?ID=26593
2. Click the green “Request Help” button.
3. Log in with your Duck ID.
4. Complete the form. (Where specified, select “Help with an existing website,” then select “UO Blogs” as your web hosting solution.)
5. Click the green “Request” button.

UO Blogs will be undergoing maintenance very early on Sunday, April 28.

Specifically, CampusPress — the company behind UO Blogs — will be upgrading the version of WordPress that UO Blogs uses. After the upgrade, we recommend that you check all of the UO Blogs sites you administer to ensure they’re still working properly.

Upgrade Timing

The upgrade will begin at midnight Pacific Daylight Time (3am Eastern Daylight Time) on Sunday. CampusPress expects to complete it within 8 hours. There may be a few minutes of downtime.

Upgrade Features

Here are the most noticeable changes in the new version of WordPress (5.1.1):

• New editing interface (optional): A new “Block Editor” (a.k.a. “Gutenberg”) will be made available as an optional alternative to the current (“Classic”) editing interface. The Classic Editor will remain the default for UO Blogs, but you can enable the Block Editor on your site(s). CampusPress says, “[W]e think that most users will find [the Block Editor] easy to use and in the end,it is a better editing experience for WordPress.” Learn more: https://wordpress.org/gutenberg/.
• File uploads: Extra numbers and letters will no longer be added to the names of uploaded files.
• Default theme: New UO Blogs sites created after the upgrade will use WordPress’s new “Twenty Nineteen” theme by default: https://wordpress.org/themes/twentynineteen/.

Contact Points

If you have any questions, or notice problems after the upgrade, please submit a help request through the UO Service Portal:

1. Go to the “Web Development & Hosting” service entry: https://service.uoregon.edu/TDClient/Requests/ServiceDet?ID=26593
2. Click the green “Request Help” button.
3. Log in with your Duck ID.
4. Complete the form. (Where specified, select “Help with an existing website,” then select “UO Blogs” as your web hosting solution.)
5. Click the green “Request” button.

Requests submitted through the UO Service Portal will be responded to during business hours (Monday-Friday). During the upgrade only, if there’s something you want to alert CampusPress to, they invite you to contact them directly at contact@campuspress.com. However, after the upgrade, your best contact point for support will be the UO Service Portal.

9:02 am Full service has been restored. During the disruption, many customers had trouble viewing custom themes and logging in using authentication tools like Shibboleth.

8:00 am We are currently experiencing problems for a few of our US-based customers with any custom themes, custom plugins, and authentication tools such as Shibboleth.

We have identified the problem and are in the process of fixing it. Full service should be restored soon and we will update here once that work is complete.

There is much news going around about a recent bug in Cloudflare which resulted in an extremely small number of Cloudflare customers’ that had the possibility of exposing customer data.

We are a Cloudflare hosting partner and do utilize Cloudflare services, but we are 100% confident that we were not impacted by this bug and that no customer data that we host was compromised for the following reasons:

1.    We’ve been assured by Cloudflare that none of the domains we host were impacted, including all CampusPress customers and our Edublogs.org network.

2.    We do not leverage the specific Cloudflare services that contained the originally disclosed bug.

3.    Even still, we decided to change our authentication keys and force all logged in users to re-login just to ensure no further impact was possible.

The problem is location specific which is why your network was loading for me and not for you. Our team is currently working to resolve performance issues that are affecting some of our customers. We are aware that some sites are not available as a result of upstream network issues at one of our Data Center provider. We are working as quickly as possible to resolve this issue and will update here as soon as we know more. We definitely apologize for this inconvenience.

We had reports of sporadic issues yesterday – there wasn’t any technical downtime, but there were time periods where sites looked funny due to CSS not loading. This was random and didn’t affect all of our customers. The issue was in some files being blocked upstream at the network level. We’ve confirmed with our data center partners that this is fully resolved and shouldn’t be a problem going forward.

Campus Press, UO Blogs host company, has upgraded UO Blogs to WordPress version 4.1.4 to address the XSS vulnerability.

For additional information or questions, please contact the Technology Service Desk (techdesk@uoregon.edu; 541-346-HELP).

On Monday, 02/02/15, at 3AM, the UO Blogs host company, Campus Press, will be modifying this plugin so that logged-in users will see the original site domain (blogs.uoregon.edu/example) when working in the Dashboard area and when viewing the site.

All other users will still see the mapped domain (example.uoregon.edu).

Additionally, please note that UO Blogs has a 5 minute caching period. Therefore, any changes to your site will be visible to logged-out users after 5 minutes.

Please share this message with any other administrators for your UO Blogs site.

If you have any questions about this change, please contact the Technology Service Desk (techdesk@uoregon.edu; 541-346-HELP).