The Top Features of Business Phone Systems Sales Managers Should Know

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In the world today, a tough and featuring rich phone system is a must. Sales managers know how important the right system is to the team’s performance, productivity, and, of course, revenue. In this article today, I will give you the complete list of the top features a modern business phone system should provide to its sales manager.

1. Call Recording and Monitoring

Sales managers can benefit greatly from the ability of call recording and monitoring. These features allow them to:

  • Evaluate sales calls: Call quality analysis, communication skills improvement, and sales-boosting methods can be identified through these features.
  • Coach and train effectively: Targeted feedback to individual sales representatives will enable them to refine the pitch, and close more deals.
  • Ensure compliance: Monitor calls to make sure data privacy and sales scripts, and many other regulations and company policies are being followed.
  • Improve call handling: Find out the typical customer pain points and modify sales processes to improve the level of customer satisfaction.

2. Call Queuing and Distribution

Effective call handling is crucial in sales, especially when dealing with a high volume of calls. A reliable business phone system should provide features that enhance call management.

  • Call queuing: This will put incoming calls on a queue where no customer will be left hanging.
  • Call distribution: Route calls automatically to the most appropriate sales representative by skills, availability, and customer needs.
  • IVR (Interactive Voice Response) systems: Act as voice prompts to callers to guide them through menus and provide quick access to the correct department through self-service.

3. CRM Integration

Seamless integration with your Customer Relationship Management (CRM) system is essential for a streamlined sales process. Look for a business phone system that can:

  • Automatically log calls: Access call details like date, time, duration, and caller information directly from your CRM using its integration with your business phone system.
  • Pop-up customer information: Providing display of relevant customer data on the screen — information about customers, i.e. their purchase history and past interactions — when a call is in progress.
  • Enable click-to-call functionality: Make calls directly from your CRM with a simple click – saving time and reducing manual data entry.

4. Advanced Analytics and Reporting

Data-driven insights are crucial for optimizing sales performance. An advanced business phone system should provide:

  • Detailed call reports: You track key metrics such as call volume, call duration, call disposition, and call abandonment rates.
  • Performance dashboards: You also can visualize your key performance indicators (KPIs) so you can quickly identify trends and areas for improvement.
  • Customizable reports: You will be able to generate reports based on ones you select from, for example, individual sales representative performance and team-level metrics. 

5. Mobile and Remote Access

In today’s increasingly mobile workforce, remote access capabilities are essential:

  • Mobile apps: Allow sales representatives to take, make, and receive business calls through theirsmartphonese, so that they are always connected to their customers.
  • Softphone functionality: Encourage employees to make or receive calls from their computers, without desk phones.
  • Remote work support: Both programs can be different in their communications, making seamless communications for remote careers a task.

6. A Voicemail to Email Transcription Service

Voicemail transcription to email is a valuable feature that saves time and prevents overlooked messages. When considering a business phone system, prioritize those that offer this capability.

  • Accurate transcription: It can also convert voicemail messages in any format to easily readable text format.
  • Email delivery: Transcribed messages would automatically be delivered to the right inbox.
  • Search functionality: Search through transcriptions of messages quickly to find exact information.

7. Conference Calling and Web Conferencing

It’s not just about ones. A robust business phone system should include:

  • Conference call: Allows for seamless multi-party calls when calling for sales meetings, team discussions, and client presentations.
  • Web conferencing integration: You can also integrate with popular video conferencing and screen-sharing platforms such as Zoom, Google Meet, and many others.

8. Recovery and Business Continuity process

Ensure business continuity in case of emergencies or unexpected disruptions:

  • Redundant systems: Have redundant systems that if power goes out to one system, or you have a network failure, communication will continue uninterrupted.
  • Cloud-based solutions: Assert has cloud-based business phone systems for reliability, scalability, and disaster recovery.

9. Other Business Tools Integration

Seamless integration with other essential business tools can significantly improve workflow efficiency. Look for a business phone system that can integrate with:

  • Messaging platforms: Work with popular messaging apps like Slack or Microsoft Teams in order to provide you with a unified experience of communication.
  • Project management tools: The sales project is then integrated with industry-standard project management software for remote communication and collaboration.

10. Customer Support and Training

Choose a business phone system provider with excellent customer support and comprehensive training resources:

  • 24/7 technical support: Assure prompt and effective assistance on any technical problems.
  • Comprehensive training materials: Some of the terminology includes online resources, tutorials, and live training sessions to enable your team to use the system effectively.

Justcall.io: The Most Advanced Modern Business Phone System

Justcall.io is a modern cloud-based business phone system designed to empower sales teams. It offers a comprehensive suite of features, including:

  • Click-to-call functionality
  • CRM integrations
  • Call recording and monitoring
  • Advanced analytics and reporting are included.
  • Mobile and remote access
  • Transcription of voicemail to email
  • Excellent customer support

Sales managers will benefit from using justcall.io as a powerful tool for improving team performance, increasing productivity, and boosting revenue growth.

Conclusion:

For any sales organization, choosing the right business phone system critical. The features in this article all pertain to sales, and considering those features when choosing a CRM can help convince sales managers to purchase one system that will meet the specific needs of the sales team and help them succeed.